Customer Service at Nordstrom Case Study Example | Topics and Well Written Essays - 1000 words - 1

Customer Service at Nordstrom - Case Study Example The habitual ways that are encompassed in the theory can be illustrated in two entities namely cooperativeness and assertiveness. The dimension gave rise to five different styles of conflict management. These styles are accommodation, competition, collaboration, compromising and avoiding. These styles are essential in the life of human beings. People need to adopt them so as to live in harmony with each other in the society.   The approach of Nordstrom to the management of customer relationship and service is a crucial way of defusing or preventing possible conflict situation. Customers have varying preference and needs. The Nordstrom’s approach involves the provision of personalized and customized services to every customer. This ensures that the organization is addressing the unique necessities of individual customers thereby avoiding probable conflict situations. Customers are normal people with names, independent as well as rational. They understand what they specifically looking for from any organization. They hence need to be attended to person rather than generally, with respect and honesty. Listening to and addressing the complaints of customers makes the customers feel respected. The organization understands that returning money to their customers once they demand it demonstrates the respect of the customer’s intelligence as well as their choices.   The Nordstrom approach enhances customer’s experience. Each time a customer interacts with the organization, they gain a particular experience. They may leave the organization feeling either valued or exploited by the organization. The approach involves listening to customers and responding appropriately to their needs as well as complaints (Bolman & Deal, 2013).  

Ethical Code for Financial Management Assignment

Ethical Code for Financial Management - Assignment Example However, the codes do not define the organizational culture in regards to its role in improving the ethical environment and nature of employees. In comparison to my organization, the codes are similar. In my organization, staffs have a personal and professional role to perform tasks as required by the institution, state and the community. Moreover, employees are required to relate to partners, subordinates and peers in the workplace and community in a respectable and ethical way. Similar to Eli Lilly and Company, all employee are required to safeguard tangible and intangible assets under their mandate (Eli Lily and Company, 2014). Additionally, accurate information on the assets should be provided upon request. The ethical requirements are attached to an employment agreement provided prior to placement. In an argument Chun et.al (2013) the performance of an organization is determined by the ethical performance relationship in the workplace. Similarly, in financial management the requirement to ensure an exceptional ethical performance relationship reflects on the results obtained. The value of the financial performance of an organization is determined by their corporate social responsibility (Perrini et.al, 2011). Consequently, the efficiency of the ethical codes employed by an organization increases its financial performance value. In addition, ethical employee behavior in the department minimizes errors and malpractices thus increasing its efficiency and performance. Chun, J. S., Shin, Y., Choi, J., & Kim, M. S. (2013). How Does Corporate Ethics Contribute to Firm Financial Performance? The Mediating Role of Collective Organizational Commitment and Organizational Citizenship Behavior. Journal of Management, 39, (4): 853-877. Eli Lily and Company. (2014). Code of ethical conduct for financial management. Retrieved from